FAQ

International shipping
Integrating an online store with ecolet.ro
How do I cancel an order in the Customer Panel?
How do I set an existing address as the default pickup address?
How do I change my contact details?
Integrating Shopify with Ecolet
Integrating Ecolet with MerchantPro through the Shipping Pro app

How long does it take for the refund to be processed?
Pickup and delivery of a shipment
Declared value
Redirection and return to sender
Basic rules to follow before shipping a parcel
What do the statuses mean?
How do I send a shipment through Ecolet.ro?

Billing complaints
What documents do I need to file a complaint?
Complaints for damage or destruction

Changing your bank account (IBAN) for refunds
Changing or canceling your refund
Why haven’t I received my refund yet?

What costs are included in the invoice?
When do we issue a reversal invoice?
Where can I check the billing period?
Why is it necessary to issue an invoice if I pay in advance? – Prepaid customers
How can I change the payment method from “advance payment” to “payment according to invoice”?