FAN Courier – terms and conditions – excerpt

The most important points of the terms and conditions regarding the provision of transport services by FAN Courier. If you are sending an envelope or parcel by courier, read the regulations.

Transport by FAN Courier is a new service available to customers of the Ecolet.ro logistics platform. FAN Courier’s terms and conditions differ from those of other carriers, especially when it comes to the maximum size and weight of the parcel. Find out the details if you do not want to be exposed to surcharges from FAN Courier for irregular parcel shipping.

When sending envelopes and parcels via the FAN Courier service on the Ecolet logistics platform, the party with which you conclude the transport contract is E-COLETLOGISTIC SRL. This does not exempt you from the obligation to comply with the terms and conditions of FAN Courier Express transport services.

Here is an excerpt with the most important points of the regulation.

FAN Courier – terms and conditions. Parcels for shipment via FAN Courier

FAN Courier Express only accepts parcels that are properly packaged and correctly labeled by the sender. The packaging must not be transparent, so that the contents cannot be visually identified.

The recipient’s identification details should include:

in the case of natural persons, the first and last name, and in the case of legal persons, the name
full delivery address, including postal code
contact phone number
it is recommended to mention the sender’s phone number
in the case of return options, the sender’s address details are mandatory

FAN Courier regulations regarding maximum parcel weight and dimensions

Plicuri:

maximum dimensions: 210 mm X 297 mm (A4 format)
maximum weight 3 kg;

Colete:

maximum dimensions: 60 cm x 50 cm x 30
maximum weight: 30 kg.

Please note that, unlike other carriers available on the Ecolet logistics platform, FAN Courier clearly specifies the maximum dimensions of the sides of the parcel. Before placing an order for the FAN Courier service, check whether the dimensions of your parcel comply with the requirements of the regulations. Otherwise, you risk being charged extra for a non-standard parcel or manual sorting.

FAN Courier packaging regulations

Like other courier companies, FAN Courier accepts rectangular cardboard boxes that are undamaged and guarantee adequate protection for the goods being transported.

If you ship a parcel on the Ecolet courier platform, the rules specified in Ecolet regulations:

packaging should be designed in accordance with the nature of the goods, so as to prevent damage to the contents during manual and mechanical handling;
the packaging must not allow the contents to be damaged as a result of subsequent handling or pressure, which can be achieved, as appropriate, by means of cardboard, plywood, wood, plastic, metal, or unusual packaging;
ensuring the tightness of containers that are the subject of postal shipments, so as not to allow the contents to leak or spill during transport, sorting, reloading of postal items and/or damage to the equipment used in the sorting, reloading, transport, and delivery of postal parcels or other postal items or goods; – postal parcels must be sealed by the sender. Items without a stamp will not be accepted.;
transport requires packaging in such a way that the contents of the package are adequately protected against handling by related equipment, changes in climatic conditions, if applicable, and mechanical handling (drop height of 80 cm diagonally);
Postal parcels containing fragile goods must be properly packaged and labeled by the sender, using bubble wrap, sawdust, shock-resistant polystyrene, or other material that cushions mechanical shocks. In addition, they must be marked “Fragile.”.

Please note that the “Fragile” label is only for the courier’s information and does not constitute grounds for claiming compensation in the event of damage to the contents of the parcel. If your parcel requires special protection, purchase an additional service (if available). Otherwise, complaints will not be considered.

You can find detailed information about FAN Courier’s terms and conditions of transport at acest site.