Customer panel

Integration of the online store with ecolet

How do I cancel an order in the Customer Panel?

How do I check the status of my shipment?

How do I set an EXISTING default pickup address?

How do I change my contact details?

How to send a message using the contact form?

How do I add, edit, delete an address in my address book?

How to change your password?

I have login problems - what to do?

How do I register on ecolet.ro?

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COD

Change the bank account number for reimbursement of COD amount

Change or cancellation of a COD amount

Why haven't I received the COD yet?

What is the waiting time for COD amount to be returned?

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Consignments and deliveries

International shipments

Shipment pickup and delivery

Declared value

Redirecting to another address and return to sender

Details to check before sending a shipment

What do the shipments statuses mean?

How do I send a parcel on Ecolet.ro?

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INVOICES

What charges might there be on the invoice?

When do we issue a reverse invoice?

Where to check your billing period?

Why is an invoice required if I pay for the parcels in advance? - Prepaid customers

How to change the billing method from prepaid to postpaid?

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COMPLAINTS

Invoice complaints

What do I need to submit a complaint?

Complaints for damage

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