Shipment statuses

Before a consignment reaches its recipient, it arrives at several different sorting centers. It is identified and entered into the system. Each identification is recorded in the system. This allows you to keep track of its status on our website.

New

The order has been created, but the package is not yet picked up by the courier.

Collected

The courier already has your package and it is on its way to the recipient.

Delivering

The parcel has been scanned at the delivery warehouse and given to the courier for delivery to the indicated address.

Exception

  • the courier has made a first delivery attempt, but the recipient wasn’t available,
  • the parcel is misaddressed,
  • the recipient has refused to accept the parcel,
  • the consignment has not arrived at the delivery warehouse.

Delivered

The parcel has been delivered to the recipient.

Returned

The consignment has been returned to sender. This can happen for several reasons:

  • two unsuccessful delivery attempts have occurred
  • the recipient has refused to accept the consignment
  • The content of the consignment is not allowed for transport

This may be important to you: How to pack a parcel? – Courier companies’ guides